SCOPE OF THE COMPANY:
Having the best solutions for your business is important,
but without exceptional service and outstanding support,
you're leaving a lot to chance. When you have nagging
questions that won't quit or things go away, PDQ-Com’s
talented team of support technicians are standing by to
answer your questions and restore your peace of mind.
Check out our online help at www.pdq-support.com
This is an extensive knowledge base that is updated
regurlarly by the PDQ-Com Support Team and is
designed to help you get started and get your routine
questions answered instantly.
24 X 7 EMERGENCY SUPPORT
Our Emergency Service hotline for Critical Support is
covered 24 hours a day, seven days per week. If your
system goes down, you don't have a dial tone, or you
otherwise can't make calls, our team is here to help.
FREE SOFTWARE UPDATES
We proactively monitor and maintain your system around
the clock, and make sure that you're always up to date
with the latest features and upgrades ... FREE!
PAID SUPPORT
When you purchase a support plan for your V-Xchange
system, our support team is available to help with all your
V-Xchange questions and issues. Submit tickets any time
through our automated ticketing system. Our support team
systematically manages, prioritizes and tracks support
tickets such that the highest priority tickets get addressed
by our Senior Level Customer Care Engineers first.
Via phone and email, our support team offers unlimited
peace of mind.
SUPPORT BY EMAIL
Please email us about your technical issue.
SUPPORT BY PHONE
PDQ-Com’s technical support is available Monday
through Friday, 8 am to 5 pm Eastern Standard
Time. To reach us, dial 1-888-7238. An
automated voice mail system will take messages
after hours and alarm us of any technical
disasters.
EMERGENCY PHONE SUPPORT
Emergency, mission-critical technical support is
available 24 hours a day, 7 days a week. Please
reserve emergency technical support for issues
that cannot wait until regular business hours to
be resolved . To reach the emergency technical
support team, dial 1-888-7238.
CORPORATE ADDRESS
PDQ-Com.com
6555 Sugarloaf Parkway
Suite 307-216
Duluth, GA 30097